Mobile / App
ak57 collects only the account and payment information needed to run your wallet, process bKash and Nagad transactions, and keep your account secure. This policy explains exactly what we collect, why we hold it, and what choices you have — access to this platform depends on your local law and eligible regions.
When you open an account with us, we collect the information you enter directly: your name, contact details, and the payment method you choose — whether that is bKash, Nagad or Rocket. We also record transaction references generated during deposits and withdrawals so that your account wallet reflects an accurate history you can check at any time. Beyond the data you provide, our systems log standard device and session information — browser type, connection region and session timestamps — to detect unusual access and protect your account. We do not collect payment credentials such as bKash PINs or Nagad passcodes; those stay on your device and with your wallet provider. Cookies and similar tools help us remember your language and login state between sessions. We retain your account data for as long as your account remains active and for the period required by applicable obligations after it closes. If you fund your account through bKash or Nagad, the transaction reference that appears in your wallet history is also stored on our side as a payment record. Availability of this platform and how this policy applies to you depends on local law and the eligible regions at the time you access it.
This policy applies to every interaction you have directly with ak57 — your account registration, login sessions, payment routes and any support messages you send us. It does not govern what third-party services do with your data once you leave our platform. Use the four points below to check what falls under our responsibility and what sits outside it.
Your login activity, registered contact details and account settings are fully within this policy. We store what you enter and use it only to run your account. We do not share your login credentials with any external party.
Records of deposits and withdrawals processed through bKash, Nagad or Rocket sit inside this policy as payment records on your account. The wallets themselves are operated by separate providers whose own privacy terms apply to what happens inside their apps.
Pages, game lobbies and promotional notices published on ak57 are covered by this policy only in terms of the behavioural data we collect when you view them — such as session duration and navigation path. Game content is supplied by studios; their data practices are separate.
Links to external sites, payment wallet apps or any service not hosted on ak57 fall outside this policy. We cannot control and do not take responsibility for how those services collect or use your information once you leave our domain.
You have concrete actions available to you regarding the data we hold. Reviewing your account wallet gives you an immediate record of every transaction linked to your profile — deposits made through bKash or Nagad appear with their reference numbers in the transaction history tab. If any account detail is incorrect — a contact number entered wrong, for instance — you can update it directly inside account settings, or raise a correction request through our support route. You can also ask us what categories of data we hold against your account, and we will provide that in writing. If you believe any information is being processed in a way that conflicts with this policy, raise it through the published support channel listed in the contact section of this page; we will review and respond. Where applicable law gives you the right to request deletion of your account data, submit that request in writing through support, and we will handle it according to the retention obligations and local legal requirements in force at that time.
Open the transaction history in your account to see every bKash and Nagad payment reference logged against your wallet. This is the fastest way to verify what payment data we hold.
Account settings let you update your registered contact information directly. For changes that require identity verification, contact support and follow the instructions provided.
Send a written request through our support channel to ask what categories of data we hold. We will confirm the categories and the purpose for which each is retained.
Where local law allows, you may request that we delete your account data. Submit the request in writing through support; we will process it in line with applicable retention obligations.
If you have a question about this policy, a data correction request, or a concern about how your payment records are handled, reach out through one of the routes below. We respond to privacy-related questions in the order they are received. Do not share your bKash PIN, Nagad passcode or account password through any support channel.
Open the chat widget visible in the footer of ak57. Describe your privacy question directly; the agent will log it and follow the internal review process.
Send a written privacy request or correction notice to the support email published on the Contact page of ak57. Include your registered account details so we can locate your record.
The Help section inside your logged-in account lists the current support routes and published policy documents. Start there to find the correct contact path for your specific request.
We handle account and payment data with a practical security posture — access to your records inside our systems is restricted to the functions that need it, and payment references from bKash and Nagad routes are stored as transaction logs rather than as full wallet credentials. Cookies used on the site are limited to session management and language preferences; you can adjust cookie behaviour through your browser settings at any time. If you want to understand our data retention schedule, raise it through support and we will confirm what applies to your account category.
Account data and bKash or Nagad transaction references are stored in secured systems with access limited to account management functions. We do not store wallet PINs or passcodes.
Cookies on ak57 manage your active session and remember your display preferences. No third-party advertising cookies are placed without a clear disclosure on the relevant page.
We keep your account data active while your account is open and for the period required after closure. The exact window depends on applicable obligations at the time; contact support to confirm what applies to your account.
When this policy changes in a material way, we publish a notice on ak57. Continuing to use the platform after a notice means you have seen the updated terms. Check this page periodically for the current version.
These are the questions we hear most often about how this policy works. If your question is not covered here, reach out through the support route listed in the contact section above.
No. We record only the transaction reference that bKash or Nagad generates when a payment completes. Your PIN and passcode stay on your device and with your wallet provider; they are never transmitted to or stored by us.
Yes. Your transaction history in the account area shows every payment record linked to your wallet. For a full written list of data categories we hold, send a request through the support email published on the Contact page and we will confirm them.
We retain account data for the period required by applicable obligations after account closure. The exact duration depends on local legal requirements in force at that time. Contact support in writing to ask about the retention period that applies to your account.
We do not sell your personal data to third parties. Information may be shared only where required by law or where a service directly involved in running your account — such as a payment processing route — needs a reference to complete a transaction.
Open account settings while logged in to update contact information you entered yourself. For changes that require identity checks, raise a correction request through live chat or the support email on ak57 and follow the instructions the agent provides.
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